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Frequently Asked Questions

Traveling information and itineraries

What is the basic coverage area?

For most plans, the basic coverage area for MASA includes the United States, Canada, Mexico, the Caribbean (excluding Cuba), the Bahamas, and Bermuda. Please check your plan documents to confirm if you have international coverage. If you are traveling outside these areas, you must submit a travel itinerary 10 days before your trip. By submitting a travel itinerary, you activate worldwide coverage for world medical transportation, pursuant to your Member Services Agreement. This allows us to prepare our staff and resources for the possibility of an emergency in those areas.

You can send us your travel itinerary in any of the four following ways:

  1. To log in online, click on "Members" in the upper right corner of the header, register as a user, and submit your itinerary.
  2. Email your itinerary to
  3. Fax your itinerary to 817-769-2755.
  4. Send your itinerary by Certified Mail with a Return Receipt Requested to:
    MASA MTS – Transport Department, 1250 S. Pine Island Rd, Suite 500, Plantation, FL 33324

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What should my travel itinerary include?

  1. Your name
  2. Your MASA plan number
  3. Date of departure & date of return
  4. Where you are traveling to

Which plan is right for you?

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