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Frequently Asked Questions

MASA Agents

How do I know if an application was received?

You should have received a confirmation email. Otherwise, call MASA at 1-800-643-9023.

My application timed out, what do I do?

Please call MASA at 1-800-643-9023.

Can I order cards for a member?

Yes. Please call MASA at 1-800-643-9023 or email us at

How do I cancel a Plan?

The member must send us a cancellation request to cancel their MASA medical transportation solutions in writing to one of the three contact points below.

  • Email:
  • Fax: 817-417-2326
  • Mail: MASA Global Attn: Member Services, 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324

Which plan is right for you?

Learn More