Using your MASA plan
How to submit a claim as a MASA member
In order to process your claim as quickly as possible, please provide all supporting claim documents. If you don’t have these documents, you can still file your claim and come back later to submit additional documents.
Filing a new claim with MASA
- Submit the bill from the ambulance company to MASA with the member’s MASA number clearly displayed.
- Submit the bill via email, fax or mail.
- Attach explanation of benefits (EOB) and run notes if available.
- Contact the claims department directly with any questions.
Filing a new claim online
- Visit www.masaaccess.com.
- Click on Member login located in the top right corner.
- Click on Register and enter your member ID number and birthdate and create a password.
- Once you have signed in, click on the Claims tab, and then click Submit New Claim.
- Upload the bill/invoice and the EOB, if available.
- Be sure to include your member number on the bill/invoice.
Contact us
Email: ambulance
claims@masaglobal.com
Fax: (877) 681-2399
Phone: (800) 643-9023
Mail: MASA
ATTN: Claims Department
1250 S. Pine Island Road
Suite 500
Plantation, FL 33324
Documents accepted for claims
- Bill/health insurance claim form (HICFA)
- Run/trip notes from provider
- Explanation of benefits (EOB)
- Accident report and auto insurance information, if applicable
Important reminder
All claims must be submitted to MASA within 180 days of the date of service. After all supporting documentation has been submitted, please allow 30 business days for processing.