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Frequently Asked Questions

Pricing and payment

How can I pay for my plan?

Plans can be paid using your bank account or credit card. Monthly plans are automatically deducted from your account every month.

Plan options

How can I change my payment information?

Just give us a call at 1-800-643-9023 and have your member number available.

How can I upgrade my plan?

The best way to upgrade your plan is to reach out to your sales agent directly for more information. If you do not have your sales agent’s information, call MASA directly at 1-800-643-9023.

Plan options

How can I pay to renew my plan?

The easiest way is to log in and follow the prompts for plan renewal. We will also mail you a renewal notice you can send back with your payment. Otherwise, you can call us directly at 1-800-643-9023. Just be sure to have your member number available.

Log in now

Will my plan automatically renew every year?

If you checked the box for auto-renewal on the plan application, it will renew automatically. If you would like to make any changes to your choice, please send your requested changes in writing to one of the three contact points below.

  • Email:
  • Fax: 817-417-2326
  • Mail: MASA MTS – Member Services, 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324

How can I pay off my plan?

For more information on paying off existing accounts or debts, please call us at 1-800-643-9023 and have your member number available.

Which plan is right for you?

Learn More