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Coverage Questions
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Broker Questions

Brokers are compensated through a commission pay for each MASA Plan sold and maintained as a renewal.

One of the great things about MASA is that you never need to wait for an enrollment period. Your clients can enroll in MASA plans at any point in the year with coverage beginning at the start of the next month.

The MASA plan benefit can be offered to groups as any of the following options: employer-provided, cost-sharing, payroll deduction, or bundled into the benefits offering.

Filing a claim with MASA is extremely easy. Simply send the ambulance bill to MASA with your member number clearly written on the front. You can either email your bill to, fax it to 817-681-2399, or mail the invoice to: MASA – Claims Department, 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324. You can also log in and upload your bill or check the status of an existing claim in the member portal.

MASA is a flexible and easy addition to any benefits package. You can offer MASA separately, or add it to your general health insurance. Our coverage can be beneficial for everyone to have, which is why we price it so affordably. Not only will MASA differentiate your offerings from other brokers, but also provides increased financial protection and complete peace of mind for your clients.

Due to our affordable coverage, self-insured employers can enjoy the same benefits as large corporations for the same cost. These benefits are a necessity for almost every citizen in the United States. With modern health insurance coverage leaving so many gaps, MASA is a great way to protect your finances in the event of any emergency.

Coverage Questions

Due to the nature of modern health insurance, there’s an almost 80% chance that you could be responsible for a large portion of your ground emergency transportation bill. Even if health insurance covers part of your bill, there are many scenarios where they may not cover the total cost. The ambulance that picks you up may be out-of-network, the reason for your trip may not be deemed a medical necessity or you might still have to meet your health insurance deductible.

Consumer Reports, Your Ambulance Ride Could Still Leave You With a Surprise Medical Bill

There are over 27,000 ambulance companies operating in the United States. Some companies are run by cities and states, others are run by local or national companies. Many insurance plans only cover in-network ambulance companies. Even if you’re heading to an in-network hospital, the ambulance itself could be out-of-network and leave you with a “balance bill”. MASA offers coverage for ALL ambulance companies operating within the continental United States, Alaska, Hawaii, and while traveling in Canada.

IBIS World, Ambulance Services Industry in the US – Market Research Report

Medical necessity is established when any other transportation method (besides an ambulance) would endanger the patient’s life. For example, let’s say you’re experiencing symptoms associated with a heart attack and end up taking an ambulance to the hospital. If your health insurance decides that the cause of your symptoms (perhaps indigestion, heartburn, or a panic attack) doesn’t meet their requirements for an ambulance, they could deny your claim and potentially leave you on the hook for thousands of dollars.

MASA works hand-in-hand with the benefits health plan administrators and transport companies to ensure you and your family have no out-of-pocket costs no matter which provider completes the ambulance transport within the continental United States, Alaska, Hawaii, and while traveling in Canada. Additionally, our coverage applies regardless of network. In the event of an emergency, simply call 911 and get to the hospital. When you receive the bill from the ambulance company, just submit it to us.

  • No health questions
  • No age limits
  • No claim forms (bills must be submitted within 180 days)
  • No deductibles
  • No network limitations

The average cost of a ground ambulance is $1,500. Depending on which provider picks you up, the personnel on board and the amount of miles you travel, your bill can get expensive.

HealthCareInsider, Why Ambulances Are So Expensive

Yes! Our goal is to leave you with complete peace of mind. We will cover all copays, even if you haven’t met your deductible.

You should call MASA after you receive a bill from any emergency medical transportation ambulance provider.

With our family plans, MASA covers you, your partner and all children under the age of 26 in your household.

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